UX Research Tools List For 2021/2022

UX Research Tools List For 2021/2022

There is an abundance of UX research tools available in the market, so much so that we spend quite a bit of time figuring out which tools are the right tools.

There isn’t an ultimate UX research tool, and you may even end up purchasing tools that have overlapping functionality that you’re almost paying double for the same thing. To avoid situations like these, we have compiled an exhaustive list for all your UX research needs.

UX Research Tools List For 2021/2022

You may navigate to any section easily by clicking the links below:

UX Research Tools for Active Research

Active Research: For when you want to conduct studies for user feedback

Usability Testing
Screenshot of www.netizentesting.com

Netizen Testing
Overview: specializes in remote usability testing from wireframes, A/B testing, to websites across various platforms
Price: Special Promotion of $24.90/participant for 3 participants or more

Screenshot of www.applause.com

Applause
Overview: a comprehensive platform that provides functional testing, user experience testing, and usability testing
Price: Contact for pricing

Screenshot of maze.co

Maze
Overview: offers rapid testing from prototypes to cop
Price: Free – $25/month

Screenshot of www.trymyui.com

TryMyUI
Overview: provides remote and mobile user testing, along with wireframe and prototype testing
Price: $99/month – $5,000/month

Screenshot of userbob.com

UserBob
Overview: offers fast and agile usability testing for websites and apps
Price: $20 – $36

Screenshot of userbrain.net

Userbrain
Overview: platform can test live websites, prototypes, or websites that are under development on various devices
Price: $23/month – $35/user test

Specialized Testing
Screenshot of wynter.com

Wynter
Overview: Conducts customer development surveys, and message testing for website, ad, and email copy
Price: $1/test credit – contact for annual contract

Screenshot of makeitfable.com

Fable
Overview: Engage people with disabilities for user research, accessibility testing, and on-demand user testing
Price: Contact for pricing

Screenshot of www.obvi.com

Obvi
Overview: A bring-your-own-participant platform that uses text and mms messaging for user research for quick responses to assignments
Price: Free – $299/month

Screenshot of www.overtheshoulder.com

Over the Shoulder
Overview: Conducts qualitative studies designed especially for smartphones
Price: Contact for pricing

Screenshot of www.useberry.com

Useberry
Overview: User testing platform built for designers, product teams, and researchers
Price: Free – $84/month

Screenshot of usabilityhub.com

UsabilityHub
Overview: Remote user research platform that validates with real users
Price: Free – $199/month

Surveys
Screenshot of www.typeform.com

Typeform
Overview: People-friendly forms with conditional logic, and built-in photos and video libraries to bring questions to life
Price: $25/month – $83/month

Screenshot of www.surveylegend.com

SurveyLegend
Overview: Mobile-friendly surveys that provide real-time insights
Price: Free – S65/month

Screenshot of surveys.google.com

Google Surveys
Overview: Market research tool by Google that gathers data from survey questions from internet users
Price: $0.10/response – $10/response

Screenshot of www.google.com

Google Forms
Overview: Online survey creation tool by Google for personal use and business teams
Price: Free

Usability Testing + Video Interviews
Screenshot of www.loop11.com

Loop11
Overview: Usability testing platform for moderated and unmoderated projects that comes with video, audio, and screen recordings
Price: $63/month – $399/month

Specialized Testing + Surveys
Screenshot of helio.app

Helio
Overview: Survey platform for design, product, and marketing questions for targeted delivery
Price: $49/survey – $399/survey


UX Research Tools for Passive Insights

Passive Insights: For when you want to passively gather feedback as users interact with your product

Analytics
Screenshot of analytics.google.com

Google Analytics
Overview: Web analytics platform by Google that connects your insights to results
Price: Free – $12,500/month

Screenshot of www.kissmetrics.io

Kissmetrics
Overview: Advanced product and marketing analytics platform for Saas and E-commerce
Price: $299/month – $499/month

Screenshot of mixpanel.com

Mixpanel
Overview: Self serve product analytics with interactive reports and data integrations
Price: Free – $25/month

Screenshot of heap.io

Heap
Overview: Digital insights platform that shows you everything your users do on your product or site
Price: Free – Contact for pricing

Screenshot of amplitude.com

Amplitude
Overview: Digital optimization system that brings together digital product analytics and digital personalization
Price: Free – Contact for pricing

A/B Testing
Screenshot of optimize.google.com

Google Optimize
Overview: Website optimization tool for online markets and webmasters to increase visitor conversion rate
Price: Free

Screenshot of apptimize.com

Apptimize
Overview: Multivariate testing and feature release management solution for mobile apps, websites, and OTT
Price: Free – Contact for pricing

Screenshot of business.adobe.com

Adobe Target
Overview: Optimization engine with AI-powered testing, personalization, and automation at scale
Price: Contact for pricing

Screenshot of www.abtasty.com

AB Tasty
Overview: Platform for feature management, experimentation, AI-powered personalization, core capabilities, and dynamic widgets
Price: Contact for pricing

Screenshot of launchdarkly.com

Launch Darkly
Overview: Feature management platform that dynamically controls the availability of application features to users
Price: $10/month – $20/month

Screenshot of www.optimizely.com

Optimizely
Overview: Open and extensible Digital experience platform providing one consistent foundation behind every digital touchpoint
Price: Contact for pricing

Screenshot of www.split.io

Split
Overview: Feature flag platform that manages and measures every feature
Price: Free – Contact for pricing

Screenshot of www.zoho.com

PageSense
Overview: Conversion optimization and personalization platform the measures key website metrics
Price: $16/month – $49/month

Heatmap, Eye Tracking, Session Recording
Screenshot of w3.crazyegg.com

Crazy Egg
Overview: Offers heatmaps, scrollmaps, click reports, A/B testing, as well as website recordings
Price: $24/month – $249/month

Screenshot of uxcam.com

UXCam
Overview: Mobile app experience analytics platform for mobile product teams with sessions recording, heatmap, and funnel analytics
Price: Free – Contact for pricing

Screenshot of www.tobii.com

Tobii
Overview: Eye-tracking sensor technology that detects where the user is looking for unique insights into user behaviour
Price: Contact for pricing

Screenshot of www.smartlook.com

Smartlook
Overview: Records users on websites and mobile apps to find out where users are struggling
Price: Free – $79/month

Screenshot of sessioncam.com

SessionCam
Overview: Uncover insights using session replay, heatmaps, conversion funnel, customer journey mapping
Price: Contact for pricing

Screenshot of www.usehawkeye.com

Hawkeye
Overview: User research platform that uses eye-tracking to provide insights into user behaviour
Price: Free – $200/month

Screenshot of www.fullstory.com

Fullstory
Overview: Digital experience intelligence platform that combines analytics, session detail and collaboration tools
Price: Free – Contact for pricing

Screenshot of www.eyequant.com

Eyequant
Overview: Platform that brings together neuroscientific research, artificial intelligence and neural network modelling to simulate user reactions
Price: Free – Contact for pricing

Screenshot of contentsquare.com

Contentsquare
Overview: Digital experience analytics platform that analyzes digital behaviours
Price: Contact for pricing

Automated Feedback
Screenshot of userpilot.com

Userpilot
Overview: Provides growth insights, engagement layer, and user sentiment to help product teams deliver a personalized in-app experience
Price: $249/month – $749/month

Screenshot of www.apptentive.com

Apptentive
Overview: Actionable mobile customer feedback that measures shifts in customer emotion
Price: Contact for pricing

Screenshot of www.appcues.com

Appcues
Overview: Measures product adoption and growth to understand how users engage with your product
Price: $249/month – $879/month

Screenshot of delighted.com

Delighted
Overview: Uses Net Promoter System (NPS) to gather real feedback from customers in minutes
Price: Free – $449/month

Screenshot of www.gainsight.com

Gainsight
Overview: Saas platform that connects and centralize customer data to reflect insights
Price: Contact for pricing

Screenshot of instabug.com

Instabug
Overview: Platform for bug reporting, crash reporting, app performance monitoring
Price: $149/month – $249/month

Screenshot of www.pendo.io

Pendo
Overview: Digital adoption platform software and product analytics software to deliver better digital experiences
Price: Free – Contact for pricing

Screenshot of www.promoter.io

Promoter
Overview: E-commerce feedback solution that uses Net Promoter System (NPS) to collect and analyze feedback
Price: Free – $225/month

Screenshot of tribe.so

Tribe
Overview: Community platform that takes care of the essential components of the community and extends the capability
Price: Free – $199/month

Screenshot of usabilla.com

Usabilla
Overview: Collect real-time feedback across all your digital channels to improve customer experience
Price: Contact for pricing

Screenshot of userleap.com

UserLeap
Overview: Captures relevant insights by surveying customers within the product experience and uses AI-powered analysis
Price: Free – $79/month

Screenshot of usersnap.com

Usersnap
Overview: Website feedback platform the tracks bug reports, feature requests, customer ratings, and experience
Price: $19/month – $149/month

Screenshot of www.walkme.com

WalkMe
Overview: Digital adoption platform to measure digital experience analytics (DXA), tracked events and funnels, along with session stream and session playback for better user experience
Price: Contact for pricing

Heatmap, Eye Tracking, Session Recording + Automated Feedback
Screenshot of www.hotjar.com

Hotjar
Overview: Tracks user behaviour uses heatmaps and recording and automates feedback with a real-time suggestion box
Price: $99/month – $989/month

Screenshot of www.luckyorange.com

Lucky Orange
Overview: Conversion optimization suite that provides analysis with historical statistics, as well as recordings of every user that visits your website
Price: $10/month – $100/month

Screenshot of mouseflow.com

Mouseflow
Overview: Allows full replay of the visitor experience to analyze pain points using session replay, as well as heatmaps, tracking funnels and feedback
Price: Free – $299/month

A/B Testing + Heatmap, Eye Tracking, Session Recording + Automated Feedback
Screenshot of vwo.com

VWO
Overview: Platform for testing, insights, product and feature experiences, as well as cart abandonment campaigns, and scale growth roadmap
Price: Contact for pricing


UX Research Tools for Insights Management

Insights Management:  For when you want to organize and store the collected data

Transcription
Screenshot of www.descript.com

Descript
Overview: Transcription software using AI and professional transcriptionists, as well as screen recording and remote recording
Price: Free – $24/month

Screenshot of fireflies.ai

Fireflies
Overview: AI assistant for meetings that records, transcribe and searches across your voice conversations
Price: Free – $ 19/month

Screenshot of otter.ai

Otter
Overview: Generates notes for meetings, interviews, lectures, and other voice conversations using AI
Price: Free – $30/month

Screenshot of reduct.video

Reduct
Overview: Transcribes recordings and allows for searching, editing, and video sharing
Price: $30/month – Contact for pricing

Screenshot of www.rev.com

Rev
Overview: Transcription service by professional transcriptionists and AI for audio and video
Price: Contact for pricing

Screenshot of www.temi.com

Temi
Overview: Speech to text transcription using speech recognition software for audio and video files
Price: Contact for pricing

Screenshot of trint.com

Trint
Overview: Converts audio and video into searchable, editable, and shareable content
Price: $48/month – $85/month

Research Repositories
Screenshot of airtable.com

Airtable
Overview:  Workspace solution on one platform, with the power of a database and the familiarity of a spreadsheet
Price: Free – $24/month

Screenshot of www.aureliuslab.com

Aurelius
Overview: Research and insights platform that helps to handle the end-to-end process of research
Price: $49/month – $259/month

Screenshot of www.dedoose.com

Dedoose
Overview: Cross-platform app for analyzing qualitative and mixed methods research
Price: $10.95/month – $14.95/month

Screenshot of delvetool.com

Delve
Overview: Online qualitative analysis tool for quick human insights and research reports
Price: Contact for pricing

Screenshot of sticktailapp.com

Sticktail
Overview: Platform that connects and organizes insights from all departments
Price: Free – € 299

Screenshot of trello.com

Trello
Overview: Project management and collaboration software to support teamwork and productivity
Price: Free – $12.50/month

Note-Taking
Screenshot of evernote.com

Evernote
Overview:
Note-taking software that captures text, photos, and files with search capability and keyword tags
Price: Free – RM 43/month

Transcription + Research Repositories
Screenshot of www.maxqda.com

MaxQDA
Overview:
Qualitative and mixed methods data analysis tool with a transcription feature
Price: Contact for pricing

Screenshot of www.qsrinternational.com

NVivo
Overview:
Automated transcription assistant for audio and video data in qualitative and mixed methods research
Price: Contact for pricing

Transcription + Note-Taking
Screenshot of grain.co

Grain
Overview:
Record, transcribe, clip, and share video from Zoom in real-time
Price: Free – $36/month

Research Repositories + Note-Taking
Screenshot of www.atlassian.com

Confluence
Overview: 
Remote-friendly team workspace for project collaboration, integrated across the Atlassian suite
Price: Free – $10/month

Screenshot of www.confirmkit.com

ConfirmKit
Overview:
User research platform for team collaboration with various forms and guides, and insight aggregation
Price: $29/month – $49/month

Screenshot of www.dropbox.com

Dropbox Paper
Overview:
Real-time co-editing service by Dropbox for teams to collaborate and assign tasks
Price: Free – $25/month

Screenshot of www.google.com

Google Drive
Overview:
Cloud-native collaboration that integrates with the Google suite, and Google’s AI and search technology
Price: Free – RM 42.99/month

Screenshot of www.notion.so

Notion
Overview:
Workspace for notes, tasks, wikis, and databases for writing, planning, and organizing
Price: Free -$8/month

Screenshot of userbitapp.com

UserBit
Overview:
Research platform for UX and product teams to manage user interviews, analyze surveys, and create personas
Price: $17/month – $99/month

Transcription + Research Repositories + Note-Taking +
Screenshot of getenjoyhq.com

EnjoyHQ
Overview:
User research platform for data centralization, analysis and insight sharing
Price: $25/month – Contact for pricing

Screenshot of dovetailapp.com

Dovetail
Overview: 
User research analysis and repository platform the includes transcription services, insight sharing, and participant management
Price: $15/month – $600/month

 


UX Research Tools for Design

Design: For when you want to create visuals or prototypes

Wireframing
Screenshot of balsamiq.com

Balsamiq
Overview: 
Rapid low-fidelity UI wireframing tool that reproduces the experience of sketching using a computer
Price: $9/month – $199/month

Screenshot of whimsical.com

Whimsical
Overview: 
Collaboration tool for architecture diagrams, user flows, brainstorming, product specifications, and ideation
Price: Free – $20/month

Brainstorming
Screenshot of www.flowmapp.com

FlowMapp
Overview: 
UX tool for web design for flowchart, sitemap, personas, customer journey map, and user flow
Price: Free – $199/month

Screenshot of www.lucidchart.com

Lucidchart
Overview: 
Diagramming application and visual workspace for diagramming, data visualization, collaboration, and brainstorming
Price: Free – Contact for pricing

Screenshot of miro.com

Miro
Overview: 
Collaboration whiteboard platform for teams for meetings, workshops, brainstorming, and mind mapping
Price: Free – $16/month

Screenshot of www.mural.co

Mural
Overview: 
Digital workspace for visual collaboration to support agile teamwork
Price: $12/month – $20/month

Prototyping
Screenshot of www.axure.com

Axure
Overview: 
UX tool to build realistic and functional prototypes with even triggers, conditions, and actions
Price: $25/month – Contact for pricing

Screenshot of www.framer.com

Framer
Overview: 
Prototyping tool with flexible layouts and building blocks to leverage code to enhance workflows
Price: Free – Contact for pricing

Screenshot of marvelapp.com

Marvel
Overview: 
Design platform for wireframing, prototyping, and design generation
Price: Free – $42/month

Screenshot of proto.io

Proto.io
Overview: 
Drag and drop prototyping tool with no coding required and micro animations
Price: $12/month – $80/month

Screenshot of www.protopie.io

ProtoPie
Overview: 
No coding required prototyping tool, create interactions using your native keyboard, camera, or multi-touch
Price: $11/month – $50/month

Screenshot of www.uxpin.com

UXPin
Overview: 
Code-based design prototyping tool with synchronization to Git repository
Price: $19/month – $83/month

Design + Prototyping
Screenshot of www.invisionapp.com

InVision
Overview: 
Product design platform for ideas to development with real-time team collaboration
Price: Free – $7.95/month

Screenshot of www.adobe.com

Adobe Creative Cloud
Overview: 
Collection of 20+ desktop and mobile apps and services for design, video, web, UX, and photography
Price: $19.99/month – $52.99/month

Screenshot of www.figma.com

Figma
Overview: 
Collaborative design and prototyping tool with interactions and smart animations
Price: Free – $45/month

Screenshot of www.sketch.com

Sketch
Overview:
Vector graphics editor for macOS for user interface and user experience design for website and mobile apps
Price: $9/month – Contact for pricing


UX Research Tools for ResearchOps

ResearchOps: For when you want to build and manage research participants and studies

Scheduling
Screenshot of calendly.com

Calendly
Overview:
Simplified scheduling tool with smart coordination and automatic reminders
Price: Free – $12/month

Screenshot of doodle.com

Doodle
Overview:
Smart scheduling tool with basic calendar integration, secure AWS hosting, and Cloudflare security
Price: $6.95/month – $8.95/month

Screenshot of youcanbook.me

YouCanBookMe
Overview:
Online scheduling tool to manage team availability, with customizable notifications, and integrations with Zoom, Zapier, Gmail and Stripe
Price: $8/month – $10/month

Scheduling + Recruiting & Payment + Research CRM
Screenshot of ethn.io

Ethnio
Overview: 
Participant management tool for UX research that keeps track of participant activity using CRM
Price: $66/month – $349/month

Screenshot of www.respondent.io

Respondent
Overview:
Recruitment and participant management tool that handles payment through the Respondent platform
Price: Contact for pricing

Screenshot of www.userinterviews.com

User Interviews
Overview:
User interview recruitment platform or invite your own and build an ongoing customer research habit with CRM and automation
Price: Free – $250/month


UX Research Tools Across Active Research, Passive Insights, Insights Management, ResearchOps & Design

Specialized Testing + Transcripts
Screenshot of livinglens.tv

LivingLens
Overview:
Provides video insights using content recognition and analytics tools
Price: Contact for pricing

Screenshot of site.voxpopme.com

Voxpopme
Overview:
Video survey software platform that uncovers human insights
Price: Contact for pricing

Video Interviews + Transcripts
Screenshot of zoom.us

Zoom
Overview:
Teleconferencing software program with closed captioning and live transcription features
Price: Free – $35/month

Screenshot of whereby.com

Whereby
Overview:
Video conferencing platform with screen sharing and recording capability
Price: Free – $9.99/month

Screenshot of www.skype.com

Skype
Overview:
Communication tool for video and voice calls and chat across various devices including Xbox and smartwatches
Price: Free – $7.99/month

Screenshot of www.methinks.io

Methinks
Overview:
Self-serve qualitative market research tool that uses video chat tools to interview target customers
Price: Contact for pricing

Screenshot of www.gotomeeting.com

GoToConnect
Overview:
Teleconferencing platform with screen sharing, meeting recording, and transcription features
Price: $12/month – $19/month

Screenshot of apps.google.com

Google Meet
Overview:
Video and voice meeting platform that can include polls and Q&A, breakout rooms, and dial-in phone numbers
Price: Free – $8/month

Screenshot of www.bluejeans.com

BlueJeans
Overview:
Video conferencing tool for meetings, live streaming, digital workplace, and telehealth
Price: $9.99/month – $99/month

Specialized Testing + Video Interviews + Transcripts
Screenshot of dscout.com

Dscout
Overview:
Suite of research tools for recruitment, user interviews, diary studies, and surveys
Price: Contact for pricing

Usability Testing + Video Interviews + Transcription
Screenshot of lookback.io

Lookback
Overview:
Provides real-time, remote moderated testing as well as simple and unmoderated remote testing on any device
Price: $99/month – $229/month

Screenshot of www.hellopingpong.com

PingPong
Overview:
Remote UX research platform that takes care of recruitment to payouts for user interviews and user tests
Price: Contact for pricing

Screenshot of www.playbookux.com

PlaybookUX
Overview: 
User experience testing and interviews using video based feedback
Price: $49/participant – $449/month

Screenshot of www.usertesting.com

UserTesting
Overview: 
Human-insights platform with capabilities to engage customers and empathize with them to discover and share insights
Price: Contact for pricing

Usability Testing + Specialized Testing + Video Interviews + Transcription
Screenshot of www.userlytics.com

Userlytics
Overview: 
User research platform with a global participant panel with picture-in-picture recording, annotations, and automatic reporting
Price: $49/participant – $999/month

Usability Testing + Surveys + Video Interviews + Transcription
Screenshot of www.focusvision.com

FocusVision
Overview: 
Market research and customer experience software for qualitative and quantitative research
Price: Contact for pricing

Usability Testing + Surveys + Note-Taking
Screenshot of www.optimalworkshop.com

Optimal Workshop
Overview: 
User experience research (UXR) platform to improve the UX of your website, app, products, and prototypes
Price: $99/month – $199/month

Surveys + Automated Feedback + Research CRM
Screenshot of www.qualtrics.com

Qualtrics
Overview: 
Experience management software that includes actions automation and workflows, smart analysis and recommendations
Price: Contact for pricing

Surveys + Research Repositories + Note-Taking
Screenshot of www.insightplatforms.com

Handrail
Overview: 
Integrated platform for planning, collecting, analyzing, and sharing user research
Price: Contact for pricing

Automated Feedback + Research Repositories
Screenshot of www.productboard.com

Productboard
Overview: 
Customer-centric product management platform to help you understand what your customers need
Price: $20/month – $120/month

Screenshot of www.uservoice.com

Uservoice
Overview: 
Product feedback management software for growing SaaS companies to gather, aggregate, analyze and follow through on feedback
Price: Contact for pricing

Surveys + Automated Feedback
Screenshot of www.alchemer.com

Alchemer (formerly SurveyGizmo) 
Overview: 
Enterprise online survey software & tools for customer-centric transformation
Price: Contact for pricing

Screenshot of www.surveymonkey.com

SurveyMonkey
Overview: 
Survey software to create surveys to measure and understand feedback
Price: RM59/month – RM209/month

Screenshot of survicate.com

Survicate
Overview: 
Survey and Net Promoter Score (NPS) software to help you capture customer feedback
Price: Free – $599/month

Screenshot of www.yesinsights.com

YesInsights
Overview: 
Simple one question and NPS surveys for customer feedback without any coding required
Price: $20/month – $149/month

Screenshot of www.medallia.com

Medallia
Overview:
AI-powered experience management platform for B2C and B2B customer experience, employee experience, and product experience
Price: Contact for pricing

Screenshot of www.confirmit.com

Comfirmit
Overview:
Customer feedback management platform to uncover and share insights for customer, product, and employee experience
Price: Contact for pricing

Screenshot of crowdsignal.com

Crowd Signal
Overview:
SaaS software to help you create polls, surveys, and ratings, and quizzes to uncover insights
Price: Free – $59/month

Usability Testing + Specialized Testing + Surveys + Video Interviews + Automated Feedback + Transcription
Screenshot of www.userzoom.com

UserZoom
Overview:
Experience Insights Management (XIM) to gather, analyze and share UX and CX insights across your business
Price: Contact for pricing